Policy service request is any formal instruction from a policyowner or authorized representative asking the insurer to make a change or perform an action on an existing life insurance or annuity contract. Common requests include changing beneficiaries, updating addresses, initiating loans or withdrawals, changing premium modes, and altering ownership or collateral assignments. Carriers typically require signed forms, secure online submissions, or recorded calls, and they document each request in the policy record for audit and compliance purposes.

Advisors submit policy service requests on behalf of clients or guide them through electronic portals to complete changes. New-business and service teams track outstanding requests, follow up with carriers, and confirm completion with clients. Some changes, such as ownership transfers or large withdrawals, may trigger additional verification or tax-disclosure requirements. Understanding policy service requests helps advisors assemble good-order paperwork, avoid processing delays, and ensure that critical changes"like updated beneficiaries"are properly recorded and confirmed.