Policy change request is the formal submission a policyowner or authorized representative makes to a life insurance company asking for specific modifications to an existing contract. The request is usually made on carrier-specific forms or through secure digital portals and must clearly state the type of change sought-such as face amount adjustment, rider addition or removal, death benefit option change, ownership or beneficiary update, premium mode change or partial surrender. The insurer then reviews the request for completeness, verifies authority, determines whether evidence of insurability is required and checks compliance with policy provisions and regulatory requirements. If approved, the change is implemented and documented through updated records and, when appropriate, policy endorsements or amendments. A properly processed policy change request ensures that modifications are intentional, authorized and accurately recorded.

In practical servicing workflow, policy change requests often originate during review meetings when clients share life events or shifting financial priorities. The advisor helps the client decide what changes to pursue, explains possible underwriting, tax or contractual implications and then completes the relevant carrier forms. Operations teams track the request through carrier processing, respond to additional information requirements and confirm completion. For some changes-like adding coverage or reinstating lapsed benefits-the insurer may require medical questionnaires, paramed exams or financial supplements. For others, such as minor beneficiary or address updates, processing may be quick and non-underwritten. Advisors should keep copies of submitted change requests and confirmations in their files, and communicate clearly with clients once changes have been approved. Well-managed policy change requests help keep coverage aligned with evolving needs and demonstrate ongoing professional service and stewardship of the policy.